Career Opportunities with Family League of Baltimore

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Director of IT Operations

Department: IT
Location: Baltimore, MD

Position Title: Director of IT Operations
Department: IT 
Reports to: President & CEO
FLSA Status: Exempt

Position Summary
The Director of IT Operations is responsible for the management and completion of large scale and/or cross-team projects within Family League. The Director will oversee all aspects of the IT department with a focus on project management, including: project launch, execution and post-project closure activities. The Director will need to work across organizational departments, consultants, outside stakeholders and vendors to effectively coordinate activities, monitor progress, and address issues as they arise. The Director will be a member of the senior management team and chair the IT Council.

Essential Functions

  • Manage the overall functions within the IT department; including IT systems, telecommunications, help desk, and networks/computer infrastructure
  • Support the President & CEO and Executive IT Consultant in the development of an IT strategic and operational plan; ensure that IT strategy aligns to Family League strategic plans and meet initiative and support area’s business needs 
  • Provide leadership and project management for ongoing projects within the IT department
  • Lead planning and/or implementation of technology projects. Focus on meeting project commitments throughout the project lifecycle. Follow defined and agreed upon project management methodology:
    • Coordinate the creation of the project’s vision and scope with project sponsors, stakeholders, and project team members. Facilitate project launch activities, regular project meetings, standups, closeout and assessment meetings and other various project activities with project team members, leadership, and vendors when appropriate.
    • Establish milestones appropriate for project goals and objectives, utilize methods to monitor project progress against established milestones, identify resource solutions to project issues, coordinate resolutions to obstacles, and communicate project status to all levels of the organization. Resolve or assist in the resolution of conflicts within and between projects or functional areas.
  • Coordinate project implementation, change management, testing and training plans when appropriate
  • Facilitate the IT Council and implement approved recommendations; follow change management procedures as approved by the IT Council
  • With the CFO, develop and manage the organizational IT budget 
  • Manage, coach, and evaluate assigned technical and support staff within the IT department
  • Manage outsourced IT support; implement strategies to resolve complex IT issues proactively
  • Serve as liaison between departments, consultants, vendors, government agencies and/or other external organizations

Other Functions

  • Participate as part of Family League’s staff meetings and ongoing professional development
  • Provide support for upgrades, rollouts and special projects and events as required.
  • Support the Advancement Office in the completion of grant reports and other funding requests for IT needs
  • Perform other duties as assigned by the President & CEO

Education & Experience Requirements

  • Commitment to working with a diverse team on implementing culturally inclusive practices and participating in dialogue on equity in the communities served.
  • Minimum 7 years of experience within the information technology field with previous experience in managing multiple projects with competing timelines. 
  • Expertise in enterprise-level IT systems and operational management. 
  • Ability to work effectively in a team environment and effectively demonstrate team building attitude and skills. 
  • Proven ability to manage diverse teams with widely varied levels of subject matter expertise.
  • Proficient in Windows environment.
  • Ability to reason, judge, compare, calculate, evaluate and critique such information as written materials, numerical data, responses to customer needs and/or other work related activities. 
  • Ability to complete work in an acceptable timeframe and manage a variety of detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives and satisfy internal and external customer needs related to the job. 
  • Ability to understand and explain various subject matter and consult on concepts, programs, terminology and methods.
  • Ability to build and maintain relationships and work effectively in collaboration with diverse groups
  • Highly organized; able to handle multiple and competing priorities in a fast-paced environment
  • Ability to work independently and function effectively in both in-person and virtual team environments
  • Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for Family League’s mission and commitment to working collaboratively 
  • Baltimore City residency strongly preferred.

Physical and Mental Requirements
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements
While performing the duties of this job, travel to meetings and events throughout the City and state is required. Occasional out-of-state and overnight travel may also be required.

Physical Demands
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Must be able to stand for periods greater than 6 hours at a time. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with elected and appointed officials, staff, customers, the public and others encountered in the course of work.

Additional Information
This position qualifies for a cell phone stipend in the amount of $60/month.
This position is not eligible for telework and/or compressed work week benefits.
Annual salary is $85,000. 

Family League of Baltimore values a diverse workforce reflective of the community we serve. Family League of Baltimore is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, ethnicity, disability, sexual orientation, religious and or political beliefs. We recruit, employ, retain, compensate, train, promote, discipline, terminate and treat all employees and job applicants based solely on qualification, performance and competence.

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